Refund Policy
Last Updated: July 10, 2026
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Refund Policy
At BrightNest Appliances, customer satisfaction is our priority.
If you are not completely satisfied with your purchase, we're here to help. Please read our refund and return policy below.
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Return Period
We offer a 14-day return policy.
You have 14 days after receiving your item to request a return.
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Return Eligibility
To qualify for a return, your item must be:
- Unused and in its original condition
- In the original packaging
- Free from damage caused after delivery
- Accompanied by proof of purchase or order confirmation
Returns that do not meet these requirements may not be accepted.
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How to Start a Return
To request a return, please contact us at:
Email:
brightnestappliances@gmail.com
Please include:
- Your Order Number
- Your Full Name
- The reason for the return
- Photos of the product (if applicable)
We will review your request and provide return instructions if your return is approved.
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Return Shipping
Customers are responsible for return shipping costs unless:
- The item arrived damaged
- The wrong item was received
- The product is defective
Do not return any item before receiving return authorization from our support team.
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Damaged or Incorrect Items
Please inspect your order immediately upon delivery.
If your item arrives:
- Damaged
- Defective
- Incorrect
- Missing parts
Please contact us within 48 hours of delivery.
Include:
- Your Order Number
- Photos of the product
- Photos of the shipping box
- A brief description of the issue
We will work quickly to resolve the problem.
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Non-Returnable Items
The following items cannot be returned:
- Gift Cards
- Clearance or Final Sale Items
- Personalized or Customized Products
- Perishable Goods (if applicable)
- Items damaged due to misuse or improper handling
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Exchanges
If you would like a different product, we recommend returning your original item (if eligible) and placing a new order after your return has been approved.
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Refund Process
Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.
If approved, your refund will be issued to your original payment method.
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Refund Processing Time
Approved refunds are generally processed within 5–10 business days.
Depending on your bank or credit card provider, it may take additional time for the refund to appear on your statement.
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Late or Missing Refunds
If you have not received your refund after 10 business days, please:
- Check your bank account.
- Contact your credit card provider.
- Contact your bank.
If you still need assistance, please contact us.
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Order Cancellation
Orders may be canceled before they have been processed for shipment.
Once an order has been shipped, it can no longer be canceled and must follow our return process.
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Contact Us
If you have any questions regarding returns or refunds, please contact us:
BrightNest Appliances
Email:
brightnestappliances@gmail.com
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (Pacific Time)